Shopping the Site
Finding What You Need
You can search all items on our site store using keywords, product names, item numbers, or descriptions. Hit enter on your keyboard or click the magnifying glass once you've entered the criteria. You may also use our Site Map to find products & information on our site.
Our site at a glance. Click here to view the Site Map.
Placing an Order
On the Product page you will choose the color, size, and quantity of the product. We also offer monogramming options on select shirts and engraving is available on many of our cuff links and belt buckles, which may be entered here.
Once you've made your selections, click ADD TO BAG to add the product to your shopping bag. You will stay on the product page, but with a note that your selection has been added to your bag. You may then view the suggested items listed at the bottom of the page, or browse through the site using the navigation on the left and top of the page. If you're ready to complete your order, click CHECKOUT or BAG at the top of every page.
All the items that you have selected will be in your shopping bag. In the shopping bag, you will be able to change the quantity, delete items from your bag, and update your bag.
You will be asked to enter your shipping information and choose a shipping method. As a logged-in registered member, you will be able to choose from your saved shipping addresses, as well as edit existing address as needed.
You will be asked to enter your billing address and credit card information. As a logged-in registered member, you will be able to choose from your saved cards, as well as edit existing cards and billing addresses. We accept the Brooks Brothers Platinum MasterCard®, The Brooks Card®, American Express®, Diners Club®, Discover®, JCB®, MasterCard®, VISA® and China UnionPay. You may also add one or more Brooks Brothers Gift Cards as payment. If a Gift Card is entered, the value of the card will be depleted before your credit card is charged.
PayPal may not be used for orders completed through a Customer Service representative, orders being shipped to multiple addresses, orders for Gift Cards combined with merchandise, or purchases of Black Fleece products. Cannot be used for payment in combination with a credit card.
Discounts or Promotional Code
You may enter a discount or promotional code in the PROMOTION CODE area and click APPLY. Please note that you can only use one code per order and that some promotions will not be immediately visible, but will appear in your order confirmation email. Certain promotions also require that you be signed in as a registered member to be applicable.
Is This A Gift?
You may designate your order as a gift. We will box your items in our signature blue box at no additional charge. You may also add a personalized gift message to accompany your gift. Gift orders will include an invoice/packing sheet, but no prices will be printed on it. International customs regulations require that the value of packages being sent internationally be clearly marked on the outside of the package.
Review & Submit Order
Review your order summary as your payment total may have been updated based on your shipping address or discount code. You may also edit you order a last time before submitting. Once you have verified your order information click SUBMIT ORDER.
This page will summarize all of your order information and provide your order number. We recommend you print this receipt for your reference. You will also receive an order confirmation via email. Please check to make sure that the information is correct. When your order ships, you will also receive a shipping confirmation email.
Available colors and sizes of products are displayed on each product page. If a product is out of stock or for any reason unavailable a notification will appear in the Availability column of your shopping bad.
Brooks Brothers wants you to be satisfied with your merchandise. We will gladly accept a return or exchange of saleable merchandise in original condition within 90 days of purchase date accompanied by an original receipt. All returns accompanied by the original receipt will be credited to original form of payment. Saleable merchandise in original condition not accompanied by a receipt will be accepted and a merchandise credit will be issued for the lowest price. Photo identification is required for all merchandise credits.
If your cash return is greater than $200.00, a company issued check* will be mailed to you.
Monogrammed and altered merchandise and special order clothing will not be accepted for a return or exchange. Price adjustments will be made within 10 days of original purchase date with original receipt present. Only items purchased at full price are subject to a price adjustment.
Manufacturer Defect Warranty: Brooks Brothers may replace or refund merchandise with a legitimate manufacturer defect.
* US Only; in Canada, a credit on debit card will be issued
Options for ordering from countries other than the US
- During checkout, choosing a destination country may redirect you to our international checkout process provided by our partner BorderFree, Inc.; or select your destination country by the country chooser located above the site navigation marked by the flag of current location or shipping destination.
- Call our international customer service 001.860.741.4800 Sunday through Saturday, 7:00 am to Midnight, North American Eastern Standard Time, or fax 1.860.741.4757.
- Fax your order to 001.860.741.4757
Brooks Brothers cannot ship fragrances, Gift Cards, any products containing alligator or genuine fur to our international shoppers.
We offer petite sizing in a wide variety of our women’s apparel.
While we encourage you to visit your local store for the most precise tailored fit which may have applicable fees, we invite you to take advantage of this online service by providing your alteration information in the PANTS ALTERATIONS form within the product page - this form is located before QUANTITY and ADD TO BAG.
We are pleased to offer free BASIC TROUSER (or pants) ALTERATIONS for online and catalog purchases. Basic alterations are the following:
- taking in or letting out the waist 1 inch;
- a finished hem for a specific inseam length;
- and, hemming options of plain or cuffed (available for any inseam up to 33 inches).
BASIC JACKET ALTERATIONS are available within the store only at this time:
- adjust sleeve length;
- finish sleeve;
Please note that alterations will require an additional 2-3 weeks delivery. Any altered or custom item can not be accepted for return or exchange.
CUSTOM-MADE SHIRTS AND SUITS
Custom-made shirts and suits are available in select retail locations. Please visit OUR STORES page for the locations where our master tailors will be happy to help you (Not available at Factory Stores).
Brooks Brothers is required by law to collect applicable sales or use tax on shipments to states where Brooks Brothers maintains a place of business. These taxes will be added to your order. For orders outside the United States, all applicable duties must be paid by the customer, and will be billed by the delivering carrier. If you are uncertain about the correct tax, please call 1.800.274.1815.
CANCELING AN ORDER
You can contact customer service Sunday through Saturday, 7:00 AM to Midnight EST. In the United States, U.S. Virgin Islands, Puerto Rico or Canada, call 1.800.274.1815. From other countries, call 001.860.741.4800. You can also send an email to service@BrooksBrothers.com. Be sure to include your order number. We will do our best to locate and cancel your order. In the event the order has already shipped, please attach the enclosed return label to the package.
Gifts & Gift Cards
Our Gift Card comes handsomely presented in our signature blue box, along with a copy of our latest catalog. Gift Cards are available in several convenient amounts. Shipping and handling is complimentary on deliveries within the 48 contiguous United States, Alaska and Hawaii. For your security, FedEx will require an adult signature for delivery of the Gift Card. Orders placed Monday through Friday, excluding holidays, by noon Eastern Standard Time with Overnight delivery will arrive the next business day. We regret that we cannot ship the Gift Card internationally or to a post office box. The Gift Card is only redeemable at Brooks Brothers stores in the United States. Click here to order your Gift Card, or call 1.800.274.1815 for more information.
Redeeming a Gift Card
Gift Cards can be redeemed online, through the catalog, and in stores in the United States. You can combine other forms of payment with your Gift Card payment. The Gift Card is redeemable for merchandise and services only at Brooks Brothers. It cannot be redeemed for cash (unless prohibited by law) or applied as payment to your Brooks Card or Brooks Brothers Platinum MasterCard. To use, simply type in the number of the card in the space provided in the checkout process. You may also use a combination of a Gift Card and a credit card. All monies will be depleted from the available balance of your Gift Card(s) before the credit card is used.
Checking your Gift Card/Merchandise Credit balance
You may check the remaining balance of a Gift Card/Merchandise Credit in the Billing section during checkout.
Corrections of Errors and Inaccuracies
The information on the Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase you may return it, please consult our RETURN POLICY for details.