When you place an order requiring delivery to the UK, your contract is with Borderfree and not with us. Although you will be browsing products and merchandise on the Brooks Brothers website, any purchase that you make with a shipping address outside of the United States will be made and completed directly by Borderfree, who is responsible for the placement of your order and its delivery.
Terms & Conditions:http://www.Borderfree.com/terms
When am I billed? Your credit card will be billed by our e-commerce partner,Borderfree, at the time your parcel leaves the United States.
How long will it take to receive my order? Delivery can take anywhere from 6-15 business days. Shipping can take even longer pending item availability at our warehouse.
Black Fleece purchases can take up to 20 business days.
Are there any additional costs that will be due upon receipt of my order? No. When you check out with our e-commerce partner, Borderfree, you will be provided with a guaranteed order total in GBP. The order total presented will be the exact amount that you will be billed by Borderfree. This amount will include any duties, customs tariffs, value added taxes and similar taxes that may be required in your jurisdiction by local authorities, which will be in addition to the prices for the merchandise listed on our website. The amount of any applicable duties, tariffs and taxes will vary based on a multitude of factors, including items such as the destination of origin or the classification of the merchandise being purchased. Our partner, Borderfree, will determine and guarantee the amount of such duties, tariffs and taxes applicable to your purchase and include these amounts in your total at checkout. The total at checkout will be exclusive of any surcharges which may be imposed by the issuing bank of the credit card you use on transactions with companies domiciled in the United States.
How can I track my UK order? Click Here for international order tracking.
What is the UK return policy? Click Here for the UK return policy.