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Please contact us by phone outside the U.S. at 001-860-741-4800.

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Canada Security & Privacy


Brooks Brothers Canada values its customers and respects their privacy. We have prepared this Security & Privacy Statement to explain the manner in which we collect, use, disclose and otherwise treat the personal information of our customers in Canada. This Security & Privacy Statement applies to personal information we collect from our Canadian customers at Brooks Brothers stores in Canada ("Stores"), through our website located at www.BrooksBrothers.com ("Website"), and through our catalogue and call centre services.

Information Collected

We may collect personal information (such as your name, email address, mailing address, phone number and/or payment card-related information) that you provide when you:

  • Purchase, order, return, or exchange products and services
  • Subscribe to our email list or sign up to receive other marketing communications
  • Request a catalogue
  • Register with us on our Website
  • Enrol in an incentive program
  • Participate in a contest, promotion or survey
  • Email a friend through our Website to tell them about one of our products and services
  • Contact us with feedback or a comment, question or complaint; and/or
  • Apply for employment at Brooks Brothers.

Updating or Changing Information

Shopping at Brooks Brothers:

You do not have to provide us with any personal information when you purchase products and services for cash at one of our Stores. If you use a debit or credit card for any of your purchases, we collect your payment card-related information. We maintain a record of your purchases and, with your permission, other information such as product interests and sizing in order to assist us in providing you with personalized services. As part of our online express checkout service, you may sign up to have us store your credit card information for future purchases.

When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, and phone number. We collect this information for loss prevention purposes, including helping to detect and prevent fraud.

Marketing Communications:

If you sign up for one of our contact lists, we may collect your mailing address, email address or telephone number, as applicable. We use this information to send you periodic marketing or promotional mailings or emails about Brooks Brothers or its marketing partners, such as new products and services, discounts, special promotions or upcoming events. If you do not want to continue to receive such mailings or emails from us, please contact us via email, phone or mail (below). You may also unsubscribe from emails by clicking on the unsubscribe link in any email you receive.


If you sign up to receive our catalogue, we collect personal information including your first and last name and address. If you do not wish to receive our catalogue, please contact us via email, phone or mail (below).

Online Registration:

You do not have to register to visit our Website. However, some of the services offered through our Website may require you to register and provide personal information such as your name, address, email address, birthday (optional) and a user name and password that you select. Your registration information is used to provide you with the products and services you requested as well as a faster, more convenient shopping experience. When you register we may provide you with an opportunity to sign up to receive our catalogue or future marketing information from Brooks Brothers or its marketing partners. If you wish to withdraw your consent for such communications, please contact us via email, phone or mail (below). You may also unsubscribe from emails by clicking on the unsubscribe link in any email you receive.

Incentive Programs:

If you are eligible to enrol in one of our corporate incentive programs, we collect personal information such as your name, employer, address, phone number and/or email address. We use this information for the purpose of administering your participation in our program.

Contests, Promotions or Surveys:

When you enter a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number and/or email address. We use this information to administer your participation in the contest or promotion and, for surveys, to contact you with follow-up questions. At the time you are entering the contest, we may ask your permission to send future marketing information from Brooks Brothers, its sponsors or its marketing partners.

Email a Friend:

You may be able to send an email to a friend through our Website to tell them about our products or services. We collect you and your friend's name and email address as well as any message you provide.

Customer Service:

When you contact us with a comment, question or complaint, you may be asked for information that identifies you along with additional information we need to help us promptly answer your question or respond to your comment or complaint. The information we collect for these purposes may include your name, address and phone number. We may retain this information to assist you in the future and to improve our product and service offerings.

Secondary Marketing:

From time to time, we may obtain your permission to send you marketing information about our product and service offerings or those of our marketing partners. We may combine information you give us with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us and to enhance our ability to communicate with you about products and services that may be of interest to you.

Employment at Brooks Brothers:

In connection with a job application or related inquiry, you may provide us with certain personal information about yourself, such as that contained in a resume or similar employment-related materials. We use this information for the purpose of processing and responding to your application.

Optional Information:

From time to time, we may collect optional demographic and/or preference information. We use this information to improve our product and service offerings, as well as for internal marketing research purposes.

Information Disclosed

Brooks Brothers does not disclose, trade, sell, rent or otherwise transfer the personal information you provide to us to any third party without your prior consent except as otherwise set out herein.

Service Providers:

Brooks Brothers may, from time to time, transfer personal information to our affiliates or unaffiliated third parties who provide services on our behalf, such as to assist in maintaining and managing customer information to provide customer and internet services; to take, fulfill and deliver orders; to conduct Brooks Brothers promotions and surveys; or to more effectively communicate with our customers. These companies are not authorized to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law. Your personal information may be stored and processed in the United States by our affiliates and other third party service providers.


Please note that we must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defence of legal claims.

Sale of Business:

Additionally we may transfer your personal information to a third party acquirer as a result of the sale or transfer of the stock or all or part of the assets of Brooks Brothers, whether by merger, acquisition, or similar or related transactions or in the event of a liquidation of the assets of the company.

Links to Third Party Websites and Advertisements

We may also use third parties to serve our advertisements on other websites. These companies may use tracer tags or web beacons to report certain information (but not your name, address, email address or telephone number) about your visits to our Website and the websites which advertise and feature links to our Website, in order to measure the effectiveness of our advertisements.

Our Website may include links to third party websites. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent. Brooks Brothers provides links to third party websites as a convenience to the user. The inclusion of any link does not imply our endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.

Accessing, Updating or Changing Information

If at any time you want to update or change your registration information, simply sign on to www.BrooksBrothers.com as usual, and click on "Edit Your Personal Information and Preferences," "Edit Your Shipping/Billing Information" or "Change Your Password."

You may access, update and correct inaccuracies in your other personal information in our custody and control, subject to certain exceptions prescribed by law, by contacting us in writing as set out (below).

Cookies and Website Information

We use "cookies" to enhance your experience with our Website. Cookies are text files we place in your computer's browser to store your preferences. We use cookies to understand website usage and to improve the content and offerings on our Website. For example, we may use cookies to personalize your experience at our Web pages (e.g. to recognize you by name when you return to our Website), save your password in password-protected areas, and enable you to use shopping carts on our Websites. We also may use cookies to offer you products, programs, or services. You can refuse cookies by turning them off in your browser but in doing so you may not be able to take advantage of all of the features of our Website. To take full advantage of the www.BrooksBrothers.com experience, we recommend that you leave them turned on. However, if you would still like to place an order, simply call us at 1.800.274.1815 to place your order by phone.

We collect certain technical information from your computer each time you request a page during a visit to our Website. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. We collect this information to monitor and improve our Website.

Security of Personal Information

We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Security & Privacy Statement. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.

When you place an order on our Website, Brooks Brothers encrypts your order and registration information by using Secure Sockets Layer (SSL) technology. SSL is designed to avoid the decoding of your information by anyone other than Brooks Brothers.

Your personal information is maintained in electronic records on our servers located in the United States. We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.

Children's Privacy

We will never knowingly request personal information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a subscriber is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files. Please note: we may nevertheless maintain a record of that person's name and address in a "do not register" file to avoid subsequent registration by a child under the age of 13.

Changes to this Statement

Brooks Brothers may update this Security & Privacy Statement from time to time. When we make changes, we will post them here. We will treat your personal information in accordance with the Security & Privacy Statement in place at the time of collection, or as you otherwise consent.

Contact Us

You may contact us at any time if:

  • you have any questions or comments about this Security & Privacy Statement,
  • you wish to withdraw your name from an email or other marketing list;
  • you wish to access, update, and/or correct inaccuracies in your personal information,
  • you have a complaint about the manner in which we treat your personal information.

You may contact us as follows:

By Email: canadaprivacy@BrooksBrothers.com

By Phone: 1.800.274.1815 (001.860.741.4800 outside the United States)

By Mail:
Brooks Brothers
Customer Service
100 Phoenix Avenue
Enfield, CT 06082

You may contact our Chief Privacy Officer at:

By Email: canadaprivacy@BrooksBrothers.com

By Phone: 1.800.274.1815 (001.860.741.4800 outside the United States)

By Mail:
Retail Brand Alliance, Inc.
Brooks Brothers
Corporate Office
Attention: Chief Privacy Officer
100 Phoenix Avenue
Enfield, CT 06082

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