Shopping the Site
Finding What You Need
You can search all items on our site store using keywords, product names, item numbers, or descriptions. Hit enter on your keyboard or click the magnifying glass once you've entered the criteria. You may also use our Site Map to find products & information on our site.
Our site at a glance. Click here to view the Site Map.
Placing an Order
On the Product page you will choose the color, size, and quantity of the product. We also offer monogramming options on select shirts and engraving is available on many of our cuff links and belt buckles, which may be entered here.
Once you've made your selections, click ADD TO BAG to add the product to your shopping bag. You will stay on the product page, but with a note that your selection has been added to your bag. You may then view the suggested items listed at the bottom of the page, or browse through the site using the navigation on the left and top of the page. If you're ready to complete your order, click CHECKOUT or BAG at the top of every page.
All the items that you have selected will be in your shopping bag. In the shopping bag, you will be able to change the quantity, delete items from your bag, and update your bag.
You will be asked to enter your shipping information and choose a shipping method. As a logged-in registered member, you will be able to choose from your saved shipping addresses, as well as edit existing address as needed.
You will be asked to enter your billing address and credit card information. As a logged-in registered member, you will be able to choose from your saved cards, as well as edit existing cards and billing addresses. We accept the Brooks Brothers Platinum MasterCard®, The Brooks Card®, American Express®, Diners Club®, Discover®, JCB®, MasterCard®, VISA® and China UnionPay.
PayPal may not be used for orders completed through a Customer Service representative, orders being shipped to multiple addresses, or purchases of Black Fleece products. Cannot be used for payment in combination with a credit card.
What is an authorization hold
An authorization hold (also card authorization, preauthorization, or preauth) is a common practice within the banking industry of authorizing electronic transactions made with a debit card or credit card and temporarily holding a balance as unavailable in order to ensure sufficient funds and account authenticity. The money is not deducted from your account; however, the amount of the authorization hold is restricted from use. The authorization hold will only remain in effect until the authorization is settled or expires (or “falls off”).
Once you place an order, you will see a “pending authorization” or “pending charge” on your debit or credit card account in the amount of the estimated order total. If your order is declined, denied, or canceled this authorization will clear on its own (depending on your bank, anywhere from 1-8 business days). If your order is successful, the authorization hold will turn into a charge once your order ships. If your order is delayed for any reason, the authorization may clear within a few days then come back as a charge once your order ships.
Debit card authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–8 days after the transaction date depending on the bank's policy. Credit card holds may last as long as 30 days, depending on the issuing bank.
It is possible that you may see multiple authorizations and/or charges on your account for an order. Authorization holds may be requested for individual items if your order ships in multiple shipments. You may also see any combination of the following:
- An authorization hold in the amount of the estimated order total.
- Posted charge(s) for shipped item(s).
- New authorization holds for remaining items that haven't shipped.
Brooks Brothers does not have the capability to release the bank's temporary hold on authorized funds. Further, Brooks Brothers cannot be held responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may last as little as three days or as long as several months. If you need help requesting the removal of an authorization hold, or for more information regarding the bank’s policy regarding authorization holds, please call the bank that issued your card directly.
Discounts or Promotional Code
You may enter a discount or promotional code in the PROMOTION CODE area and click APPLY. Please note that you can only use one code per order and that some promotions will not be immediately visible, but will appear in your order confirmation email. Certain promotions also require that you be signed in as a registered member to be applicable.
Is This A Gift?
You may designate your order as a gift. We will box your items in our signature blue box at no additional charge. You may also add a personalized gift message to accompany your gift. Gift orders will include an invoice/packing sheet, but no prices will be printed on it. International customs regulations require that the value of packages being sent internationally be clearly marked on the outside of the package.
Review & Submit Order
Review your order summary as your payment total may have been updated based on your shipping address or discount code. You may also edit you order a last time before submitting. Once you have verified your order information click SUBMIT ORDER.
This page will summarize all of your order information and provide your order number. We recommend you print this receipt for your reference. You will also receive an order confirmation via email. Please check to make sure that the information is correct. When your order ships, you will also receive a shipping confirmation email.
What Is Express Checkout?
Express Checkout means that when you click “CHECK OUT” you will automatically be taken to the final step in the checkout process (Payment / Review). Your default billing, shipping, email and credit card details are automatically added based on the information saved to your account. The default shipping method will be standard delivery for all regular items. You may still go to previous steps in the checkout process to edit information.
- If you choose to use the Express Checkout option on a Product Detail Page, all items in your cart will be added to your order.
- If you would like to check out using a promo code, you must go to the cart page.
- If you are logged into your account and have all required information (shipping, billing, phone, email, etc.) saved, clicking "check out" on the cart page will take you directly to the last step of checkout.
You qualify for Express Checkout if you are a registered shopper with shipping and billing information saved to your account. You do NOT qualify for Express Checkout if you are shipping to specific international countries. More Details
Available colors and sizes of products are displayed on each product page. If a product is out of stock or for any reason unavailable a notification will appear in the Availability column of your shopping bad.
Options for ordering from countries other than the US
- During checkout, choosing a destination country may redirect you to our international checkout process provided by our partner BorderFree, Inc.; or select your destination country by the country chooser located above the site navigation marked by the flag of current location or shipping destination.
- Call our international customer service 001.860.741.4800, 8:00AM - 9:00PM (ET), SEVEN DAYS A WEEK, or fax 1.860.741.4757.
- Fax your order to 001.860.741.4757
Brooks Brothers cannot ship fragrances, any products containing alligator or genuine fur to our international shoppers.
We offer petite sizing in a wide variety of our women’s apparel.
While we encourage you to visit your local store for the most precise tailored fit which may have applicable fees, we invite you to take advantage of this online service by providing your alteration information in the PANTS ALTERATIONS form within the product page - this form is located before QUANTITY and ADD TO BAG.
We are pleased to offer free BASIC TROUSER (or pants) ALTERATIONS for online and catalog purchases. Basic alterations are the following:
- taking in or letting out the waist 1 inch;
- a finished hem for a specific inseam length;
- and, hemming options of plain or cuffed (available for any inseam up to 33 inches).
BASIC JACKET ALTERATIONS are available within the store only at this time:
- adjust sleeve length;
- finish sleeve;
Please note that alterations will require an additional 4-6 weeks delivery. Any altered or custom item can not be accepted for return or exchange.
CUSTOM-MADE SHIRTS AND SUITS
Custom Shirts and Suits require up to 4 weeks to craft before shipping.
Shirts are typically not tailored; if you desire alterations, please contact your Brooks Brothers retail store who may be able to accommodate. Fees may be applied.
Suits are shipped with unfinished sleeves and leg lengths for appropriate fitting at your Brooks Brothers retail store. These are free basic suit alterations which include adjusting sleeve length and finishing sleeve with fixed inoperable buttons; pant alterations are waist adjustments and a cued (up to 33 inches) or plain hem for a specific inseam length. Additional alterations may require a fee, please contact your Brooks Brothers retail store
Any altered or custom item can not be accepted for return or exchange.
Custom-made shirts and suits are available in select retail locations. Please visit OUR STORES page for the locations where our master tailors will be happy to help you (Not available at Factory Stores).
Brooks Brothers is required by law to collect applicable sales or use tax on shipments to states where Brooks Brothers maintains a place of business. These taxes will be added to your order. For orders outside the United States, all applicable duties must be paid by the customer, and will be billed by the delivering carrier. If you are uncertain about the correct tax, please call 1.800.274.1815.
CANCELING AN ORDER
You can contact customer service 8:00AM - 9:00PM (ET), SEVEN DAYS A WEEK. In the United States, U.S. Virgin Islands, Puerto Rico or Canada, call 1.800.274.1815. From other countries, call 001.860.741.4800. We will do our best to locate and cancel your order. In the event the order has already shipped, please attach the enclosed return label to the package.
Gifts & Gift Cards
Redeeming a Gift Card
Gift Cards can be redeemed online, through the catalog, and in stores in the United States. You can combine other forms of payment with your Gift Card payment. The Gift Card is redeemable for merchandise and services only at Brooks Brothers. It cannot be redeemed for cash (unless prohibited by law) or applied as payment to your Brooks Card or Brooks Brothers Platinum MasterCard. To use, simply type in the number of the card in the space provided in the checkout process. You may also use a combination of a Gift Card and a credit card. All monies will be depleted from the available balance of your Gift Card(s) before the credit card is used.
Checking your Gift Card/Merchandise Credit balance
You may check the remaining balance of a Gift Card/Merchandise Credit in the Billing section during checkout.
Corrections of Errors and Inaccuracies
The information on the Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase you may return it, please consult our RETURN POLICY for details.