Returns & Exchanges
We apologize for any inconvenience, our FedEx returns portal is temporarily offline and we are working to resolve the issue as quickly as possible.
NOW ENJOY FREE SHIPPING ON ORDERS OF $150 OR MORE & FREE RETURNS
We would like to make your shopping experience as easy as possible in light of the COVID-19 pandemic and the temporary closure of our stores. We are now offering free standard shipping on orders of $150 or more and free returns on all online orders while our stores remain closed.
We are also temporarily updating our return policy for all purchases placed online from February 1, 2020 or later until further notice, in the following ways:
For in-store returns:
We are suspending the 60-day return period in our return policy for in-store purchases and will accept your store purchase return for a period of time to be announced once our stores re-open. Subject to the other terms of our return policy, we will honor your in-store return at the original price paid with your original receipt and original form of tender, until further notice.
For online returns:
We are pleased to offer free online returns for U.S. orders, or you may wait until our stores reopen.
We are unable to process exchanges. If you would like a new size or color, please return your original item(s) and place a new order online at BrooksBrothers.com or by calling us at 1-800-274-1815.
*US Only; in Canada, credit to debit card will be issued
Price Adjustment Policy
Price adjustments will be made within 7 days of original purchase date with original receipt. Items during select promotional periods will not be subject to a price adjustment.
Manufacturer Defect Warranty
Brooks Brothers may replace or refund merchandise with a legitimate manufacturer defect.
Domestic - Easy Returns
- 1. Attach label from the front of your invoice to the return package or send your item to Brooks Brothers Return Center, 107 Phoenix Ave, Enfield, CT 06082.
- 2. You pay the postage to any delivery service of your choice.
International online and United States store or phone orders may not be returned or exchanged in international stores.
Any applied duties, taxes, and/or shipping costs are non-refundable.
To return International online orders please contact Our International Customer Service group at 001.860.741.4800 Sunday - Saturday, 9:00 AM to 5:00 PM, North American Eastern Time or email us at firstname.lastname@example.org
Returns to Retail Stores
You may also return items to any U.S. Brooks Brothers retail store. Find a U.S. retail location. Items purchased internationally must be returned in the country in which the item was purchased.
Return your PayPal or Amazon Pay purchase by mail to receive a full refund. Returns made at any Brooks Brothers store location will only be eligible for store credit.
At this time we do not accept online orders for in-store returns at our international stores.
Our watches are warranted by Brooks Brothers to the owner for two years from the date of original purchase against defects in material or from workmanship. During the two year warranty period, Brooks Brothers will repair the watch at no charge if it is defective. To obtain service under this limited warranty, the watch must be sent to our authorized service location. The watch should be accompanied by the warranty card or original receipt of purchase. To prevent damage, we recommend shipping the watch by insured mail in a carefully wrapped package. Our warranty does not cover the batteries, crystals, straps, case covers or damage to the movement caused by humidity or moisture due to mishandling. We also recommend using our authorized service location for cleaning and repairs for the life of your watch.
Brooks Brothers, Inc.
100 Phoenix Avenue
Attention: Watch Repair-346
Enfield CT 06082
Corrections of Errors and Inaccuracies
The information on the Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase you may return it.