Brooks Brothers
Loyalty Program
Terms and Conditions

Effective as of 07/15/2025

Please read these terms and conditions (the “Terms”) carefully. They may have changed since you last read them. By clicking “CREATE ACCOUNT” or otherwise accessing or using any part of the Brooks Brothers Loyalty Program, you agree to these Terms. These Terms are in addition to and not in lieu of, your rights and obligations under the main Brooks Brothers Terms of Use (“Brooks Brothers Terms of Use”) and by agreeing to these Terms, you also agree to the Brooks Brothers Terms of Use.

NOTE THAT THE DISPUTE RESOLUTION AND BINDING ARBITRATION TERMS IN SECTION 6 OF THE BROOKS BROTHERS TERMS OF USE, WHICH REQUIRES YOU AND BROOKS BROTHERS TO RESOLVE MOST DISPUTES AND CLAIMS BY BINDING, INDIVIDUAL ARBITRATION AND NOT BY MEANS OF A CLASS ARBITRATION, A CLASS ACTION, ANY OTHER KIND OF REPRESENTATIVE PROCEEDING, OR A JURY TRIAL, APPLIES TO THESE TERMS AS IF RESTATED HERE.

Brooks Brothers World Mastercard® is issued by First Electronic Bank, pursuant to a license from Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

The Brooks Brothers World Mastercard® is serviced by Imprint Payments, Inc. (“Imprint”).

1. Membership

The Brooks Brothers Loyalty Program (the “Program”) is offered exclusively by BB OpCo LLC (“Brooks Brothers,” “we,” “us,” or “our”) to enrolled customers. Eligible customers (as described below) may enroll in the Program in one of three ways: (1) at store locations in the U.S. (including Brooks Brothers Retail and Factory stores, excluding Airport stores); (2) online at https://www.brooksbrothers.com/MyBrooksBrothersRewards; or (3) by phone by contacting Customer Service at 1-833-710-4847.

You do not need a Brooks Brothers World Mastercard® to enroll in the Program. However, Brooks Brothers World Mastercard cardholders are automatically enrolled in the Program. These Terms will govern membership in the Program, while the cardholder agreements for the Brooks Brothers World Mastercard will govern cardholders’ use of those cards.

Once enrolled in the Program, you will receive promotional and non-promotional emails, such as those about your Brooks Brothers account, our ongoing business relations, or your Brooks Brothers Rewards account and will be bound by these Terms. You may opt out of the promotional emails at any time by following the instructions in those communications. Brooks Brothers reserves the right to change these Terms or the Program at any time and in any way (including our right to discontinue or change the benefits, change the expiration date of points or rewards certificates received under the Program, merge the Program with another rewards program at a later date, or to adjust the number of points received for each dollar in net purchases), as we explain further below.

2. Eligibility

Customers who are residents of the United States (and its territories) and are over 18 years of age may enroll to become members (“Members,” “you,” or “your”) in the Program. Brooks Brothers employees and participants in the Corporate Membership Program are also eligible to participate in the Program. Brooks Brothers reserves the right to disqualify any customer from participating or cancel any membership if, in our sole judgment, the Member appears to be violating these Terms, including but not limited to making purchases for a business or for resale, perpetrating a fraud, manipulating the Program, abusing the privileges of membership, making excessive returns or otherwise acting in a manner inconsistent with these Terms. The Program points balance (as described in Section 3) and all outstanding reward certificates (as described in Section 5) will be forfeited upon disqualification or cancelation.

3. Accumulating Points

Once enrolled in the Program, you accumulate points based on your net purchases. Points from Brooks Brothers purchases are typically posted to your account within two (2) weeks after the purchase, shipment, pick up date, or after a promotion period ends. Points may, however, be delayed in posting to your account for a variety of reasons. Please contact Customer Service if you have any questions about your points balance. If you return an item in a qualifying purchase for which you received points, we will deduct the corresponding number of points from your account. All activity on an account, no matter who enters into the transaction, will be treated as activity of the Member.

If a Member returns merchandise for which points were accumulated and a reward certificate(s) was previously awarded, the corresponding number of points will be deducted from the Member’s account. This deduction may occur even if the Member has already redeemed those points and used the reward certificate(s). In cases where the deduction results in a negative points balance, the Member must earn sufficient new points to bring their balance back to zero before being eligible to redeem additional points.

MEMBERSHIP LEVELS:

Members become a Bronze Level Member by spending under $500 at Brooks Brothers (in U.S. Retail and Factory stores, excluding Airport stores, online at https://www.brooksbrothers.com, or by contacting Customer Service at 1-833-710-4847, (the “Brooks Brothers Locations”)) within a calendar year. This is the standard Brooks Brothers Program membership.

Members become a Silver Level Member by spending $500 to $999.99 in the Brooks Brothers Locations within a calendar year.

Members become a Gold Level Member by spending $1,000 or above in the Brooks Brothers Locations within a calendar year.

Members may become a Club 1818 Level Member at Brooks Brothers’ sole discretion, by invitation or designation by Brooks Brothers.

ANNUAL MEMBERSHIP LEVEL CALCULATION:

During the calendar year, a Member may qualify for a level upgrade. All level upgrades will typically occur 15-20 days after a Member qualifies to ensure all purchases are captured (including those which qualify a Member for a Level upgrade at the end of the calendar year) and will continue through the following calendar year. Only purchases made after the enrollment date count towards Level recognition. Level upgrades may, however, be delayed for a variety of reasons. Please contact Customer Service if you have any questions about your current level status.

As of July 15, 2025, all active Members will be reviewed for a one-time level upgrade (“One Time Upgrade”). The One Time Upgrade will be based on a Member’s total qualifying net purchases from July 1, 2024 to June 30, 2025. If a Member qualifies for a level status upgrade, the Member’s upgraded level status will be valid through December 31, 2026.

To maintain that status in the second or any subsequent year, a Member must meet the required spending threshold for the Member’s current level status during January 1st to December 31st of the preceding calendar year (“Preceding Calendar Year”). In the second or any subsequent year, if a Member does not meet the required spending threshold for the Member’s current level status during the Preceding Calendar Year, that status will expire on December 31st of that same year. As such, a Member’s Program membership will either move to the corresponding level status based on a Member’s qualifying net purchases in the Preceding Calendar Year or revert to a standard Brooks Brothers Program membership.

Starting in January 2026, Members with expired level status as of December 31st of the Preceding Calendar Year will be reviewed annually based on the Member’s total qualifying net purchases from the Preceding Calendar Year. The annual review will occur every January for Members with expired level status as of December 31st of the Preceding Calendar Year and will determine a Member’s level status for the same calendar year.

Notwithstanding the foregoing, the status of Club 1818 Level Members will remain active until or unless Brooks Brothers, at its sole discretion, changes or cancels a Club 1818 Level Member’s status.

If you qualify for Silver Level status or Gold Level status or if you are invited to join the Program, we will notify you.

Brooks Brothers Purchases: To accumulate points when making a purchase at the Brooks Brothers Locations, you must self-identify with the email or Loyalty ID Number associated with your account. When shopping online at brooksbrothers.com you must be logged in and checkout with an online account associated with your Loyalty ID Number. The amount of points you accumulate varies based on what Membership Level you are in and whether you pay for your Brooks Brothers purchase using a Brooks Brothers World Mastercard or another form of payment.

Total points per dollar with any purchase at each Membership Level:

Bronze Member Level:          5 points per dollar base

Silver Member Level:             6 points per dollar base

Gold Member Level:              7 points per dollar base

Club 1818 Member Level:      8 points per dollar base

Points are earned on eligible merchandise purchases made at the Brooks Brothers Locations, including Brooks Brothers Retail and Factory stores in the U.S., excluding Airport stores, online at https://www.brooksbrothers.com, or by contacting Customer Service at 1-833-710-4847, less all sales tax, discounts, shipping and handling, returns and price adjustments. Points are not earned on previous purchases. Points are not earned upon redemption of a physical gift card, an eGift card, or a reward certificate. Purchases at Brooks Brothers Airport locations are not eligible for points accumulation. Points are earned when payment is made through PayPal or Amazon Pay.

If you made a qualifying purchase and did not provide the email address associated with your account or your Loyalty ID Number at the time of purchase, you may request points within 180 days of purchase by calling Customer Service at 1-833-710-4847. In order to service your request, you must have your receipt.

If we terminate your account for any reason pursuant to these Terms, membership in the Program will terminate immediately and your points balance and any issued reward certificates will be forfeited.

3A. EARNING EXTRA POINTS WITH BROOKS BROTHERS WORLD MASTERCARD

Extra points can be earned when using the Brooks Brothers World Mastercard. Points are earned based on the rate associated with eligible transactions made at certain merchants or in certain merchant categories, as described below.

The Brooks Brothers Rewards points earning rates on the Brooks Brothers World Mastercard are:

• For every dollar in purchases made at a U.S. Brooks Brothers store (including Retail and Factory stores, but excluding Airport stores), online at https://www.brooksbrothers.com or by phone by contacting Brooks Brothers Customer Service, when using your Brooks Brothers World Mastercard: 3 extra points per dollar spent in addition to base points earned at the Bronze, Silver, and Gold Membership Level. 2 extra points per dollar spent in addition to base points earned at the Club 1818 Membership Level. These points will be added directly by Brooks Brothers, not Imprint, and are subject to the limitations described above.
• 4 points per dollar spent on Gas, Groceries, and Restaurants.
• 1 Point per dollar spent on all other purchases.

For any points linked to a merchant category, merchants are identified by a merchant category code (“MCC”) assigned to them by the card networks, based on what they primarily sell. Imprint determines a transaction’s reward eligibility based on the MCC associated with the transaction. We do not control, and are not responsible for, what MCC gets associated with any transaction. As a result, you may not earn a reward if we receive inaccurate information from the merchant or card network, including an incorrect MCC, or are otherwise unable to identify the transaction as eligible for a particular reward percentage based on its associated MCC.

Points are not earned on the following: cash advances, balance transfers, use of convenience checks, wire transfers, tax payments of any kind, interest and account fees and the purchase of money orders, traveler’s checks, lottery tickets, gaming chips or similar items. In addition, purchases made through PayPal or Amazon Pay using the Brooks Brothers World Mastercard do not earn Bonus points. Subject to credit approval, Brooks Brothers World Mastercard Account must remain open, in good standing and not be delinquent at the time points are posted to the account. We will typically credit your pending points balance within approximately one day of completing the transaction. You must maintain an active Brooks Brothers Rewards account in good standing and have it linked to your Brooks Brothers World Mastercard account to have points added to your balance. If you do not, Imprint will be unable to add your pending points to your account balance. Returns and other adjustments, such as a price adjustment, may reduce or eliminate your account point balance. Your point balance may reflect a negative amount if the amount of points adjusted as the result of a return exceeds your remaining available points.

If you believe an error has occurred and you are eligible for a reward that you have not received or you were issued incorrect points for a purchase made at an eligible location other than the Brooks Brothers Locations, please contact Imprint by email at support@imprint.co or by phone at (888) 893-8847. We may ask you to submit documentation related to the transaction associated with the points in order to service your request. If you believe an error has occurred, and you are eligible for points that you have not received or you were issued incorrect points for a purchase made at an eligible Brooks Brothers location, please contact our Customer Service Department here or call us at 1-833-710-4847.

4. ISSUING REWARD CERTIFICATES

Brooks Brothers Rewards will typically issue reward certificates twice a month, approximately on the 14th and the 28th of each month, regardless of payment type. For every 2,500 points in your account point balance, a $25.00 reward certificate will be issued and delivered to the email address associated with the Member account. The delivery of reward certificates may, however, be delayed for a variety of reasons. Please contact Customer Service if you have any questions about reward certificates. The Brooks Brothers Rewards reward certificate(s) can be redeemed at the Brooks Brothers Locations, including Brooks Brothers Retail and Factory stores in the U.S., excluding Airport stores, online at https://www.brooksbrothers.com, or by contacting our Customer Service Department here or calling us at 1-833-710-4847.

5. REDEEMING REWARD CERTIFICATES

Reward certificates are coupons that are not transferable and not redeemable for cash. Reward certificates may be used in conjunction with most other discounts or offers toward the purchase of products unless otherwise disclosed on the discount or offer, not to exceed the purchase amount. For online purchases only, a maximum of five (5) reward certificates may be redeemed during a single transaction. Unless otherwise noted on the reward certificate, each reward certificate will expire 90 days from the issuance date. Reward certificates have no cash value, and no change will be given for reward certificate redemption. Reward certificates may be used only once and cannot be applied to prior purchases. Reward certificates expire at 11:59 p.m. ET on the expiration date shown on the reward certificate. See reward certificate for additional terms. If you return merchandise, any redeemed points and reward certificates used in your original merchandise transaction will not be reinstated or refunded to you. In addition, the dollar value of reward certificates used in the transaction will not be refunded or credited back to your account. If only part of a transaction is returned, reward certificates will be applied on a prorated basis to the returned merchandise.

6. TERMINATION OF OR CHANGE IN PROGRAM

Brooks Brothers may terminate the Program at any time, with or without notice, which may result in loss of accumulated points and the cancellation of all benefits and privileges associated with the Program. Brooks Brothers reserves the right to limit, delete, or change any of the rules, terms, conditions, and benefits of the Program at its sole discretion, with or without notice. Interpretation of these Terms shall be at the sole discretion of Brooks Brothers, whose decision will be final. Brooks Brothers has the right to close your account for any reason.

7. NOTICE OF FINANCIAL INCENTIVE

Under applicable U.S. state law (for example, California, Colorado, and Connecticut), the Program may be considered a financial incentive program and a bona fide loyalty program. In order to provide you with the benefits under the Program as described in these Terms, we use personal information about you, including, for example, your first and last name, phone number, email address, purchase history (such as those connected to earning and/or redeeming points), and physical address.

When we provide and administer the Program, we may disclose your personal information to our service providers, contractors, and consultants who perform services on our behalf, to other brands in our corporate family, and to our marketing and advertising partners, including for the purposes of engaging in targeted advertising and other marketing activities.

You can opt-in to the Program through the methods set forth above in these Terms. You have the right to withdraw—and to have your account cancelled and deleted permanently (including, without limitation, all points and reward certificates you may have earned) therein—at any time by contacting our Customer Service Department here or calling us at 1-833-710-4847. You acknowledge that upon the deletion and cancellation of your account, your points and rewards certificates will also be deleted, and that, in such case, you will forfeit all such benefits upon any such cancelation and deletion. The value of your personal information is reasonably related to the value of the Program benefits presented to you.

8. OTHER TERMS

Brooks Brothers is not responsible for lost, destroyed, stolen or expired reward certificates. Any tax liability connected with receipt or use of any reward certificate is the Member’s responsibility. This Program is void where prohibited by law. A points balance is not transferable in the event of death, as part of a domestic relations matter, or for any other reason. The sale or barter of any points or any reward certificate is prohibited. Brooks Brothers will not be liable for any delay or failure to perform under these Terms when such delay or failure is caused by events beyond Brooks Brothers’ control, such as computer equipment or electronic data transmission failure, strikes, acts of God, pandemic, endemic, civil disturbance, terrorism or war, which may materially affect our ability to perform (“Force Majeure Event”). A Force Majeure Event will allow us to suspend or terminate the Program.

9. PRIVACY POLICY

For information about how we collect, use, and disclose of personal information, please see our Privacy Policy.

10. CHANGE TO YOUR ACCOUNT INFORMATION

You must advise Brooks Brothers of any change in your name or the address, phone number and/or email address associated with your account. Address, phone number and email address changes can be made in-store, online or via Customer Service. Changes to your birthday information can only be made through Brooks Brothers Customer Service. Please call 1-833-710-4847 to update this information. Brooks Brothers is not liable for reward certificates sent to an outdated email address.

11. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions are governed by New York law, without reference to its conflicts of law doctrine. Any and all disputes and claims between you and us that relate in any way to or arise out of a purchase, our service, the Program, or these Terms shall be resolved in accordance with these Terms. This means that both you and we may only bring claims and disputes as permitted herein and subject to any venue or procedural limitations stated herein.

12. DISCLAIMER AND LIMITATIONS OF LIABILITY.

THIS PROGRAM AND RELATED SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL BROOKS BROTHERS OR ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS OR EMPLOYEES (THE “BROOKS BROTHERS PARTIES”) AGGREGATE LIABILITY TO YOU FOR ANY REASON AND ALL CAUSES OF ACTION ARISING OUT OF OR RELATING TO THIS PROGRAM AND/OR THE RELATED SERVICES EXCEED THE GREATER OF (i) $50 OR (ii) THE TOTAL AMOUNT YOU PAID TO BROOKS BROTHERS FOR TRANSACTIONS YOU COMPLETED IN THE SIX MONTHS PRIOR TO WHEN YOUR FIRST CLAIM GIVING RISE TO LIABILITY AROSE. THE BROOKS BROTHERS PARTIES SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THIS PROGRAM AND/OR THE RELATED SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF USE AND LOSS OF PROFITS.

THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR THE GROSS NEGLIGENCE, INTENTIONAL MISCONDUCT OR FRAUD OF BROOKS BROTHERS PARTIES ARISING OUT OF OR RELATING TO THIS PROGRAM AND/OR THE RELATED SERVICES.

IN NEW JERSEY, THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR THE NEGLIGENCE OF BROOKS BROTHERS PARTIES ARISING OUT OF OR RELATING TO THIS PROGRAM AND/OR THE RELATED SERVICES.

From time to time, there may be information on our website or in our brochures that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Brooks Brothers reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

13. SEVERABILITY

In the event that any of the provisions of these Terms shall be held by a court or other tribunal of competent jurisdiction to be invalid or unenforceable, the remaining portions hereof shall remain in full force and effect and such provision shall be enforced to the maximum extent possible so as to affect the intent of the parties and shall be reformed to the extent necessary to make such provision valid and enforceable.