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On 01/05/2023, My Brooks Rewards will be renamed to My Brooks Brothers Rewards.
Effective as of 1/5/2023
Please read these terms and conditions (the "Terms") carefully. They may have changed since you last read them. By clicking "I AGREE" or otherwise accessing or using any part of the Brooks Brothers Loyalty Program, you agree to these Terms.
Notice of Agreement to Arbitrate and Class Action Waiver By accepting these Terms, you are agreeing to the arbitration agreement and class action waiver contained in Section 11 of these Terms.
The Brooks Brothers Loyalty Program (the “Program”) is offered exclusively by BB OpCo LLC ("Brooks Brothers," "we,” "us," or "our") to enrolled members. Eligible customers (as defined below) may enroll in the Program in one of three ways: (1) at store locations in the US (including Brooks Brothers Retail and Factory stores, excluding Airport stores); (2) online at https://www.brooksbrothers.com/MyBrooksBrothersRewards or (3) by phone by contacting Brooks Brothers customer service at 833-710-4847.
You do not need a Brooks Brothers Platinum Mastercard® to enroll in the program. However, Brooks Brothers Platinum Mastercard cardholders are automatically enrolled in the Program. These Terms will govern membership in the Program, while the cardholder agreements for the Brooks Brothers Platinum Mastercard will govern cardholders’ use of those cards.
Once enrolled in the Program, you agree to be bound by these Terms. Brooks Brothers reserves the right to change these Terms or the Program at any time and in any way (including our right to discontinue or change the benefits or change the expiration date of points or rewards certificates received under the Program or merge the Program with another rewards program at a later date, or to adjust the number of points received for each dollar in net purchases), as we explain further below.
Customers who are residents of the United States (and its territories) and are over 18 years of age may enroll to become members ("Members," "you," or "your") in the Program. Brooks Brothers employees and participants in the Corporate Incentive Program are also eligible to participate. Brooks Brothers reserves the right to disqualify any customer from participating or cancel any membership if, in our sole judgment, the Member appears to be violating these Terms, including but not limited to making purchases for a business or for resale, perpetrating a fraud, manipulating the Program, abusing the privileges of membership, making excessive returns or otherwise acting in a manner inconsistent with the Program's intent. The points balance and all outstanding Reward Certificates will be forfeited upon disqualification or cancelation.
To remain eligible for the Program, you must maintain an active account. Account activity means making a qualifying Brooks Brothers purchase, making a qualifying purchase outside of Brooks Brothers, with a Brooks Brothers Platinum Mastercard or earning Program Points for incented actions (examples may include mobile check-ins, social media posts, etc.), or redeeming reward certificates (collectively "Account Activity"). If your account is inactive for twenty-four (24) months, all accumulated points will be forfeited.
Once enrolled in the Program, you accumulate points based on your net purchases. Points from Brooks Brothers purchases may take up to two (2) weeks to post to your account after the purchase, shipment or pick up date. Points earned through external purchases using your Brooks Brothers Platinum Mastercard may take up to thirty-one (31) days to post to your account. If you return an item in a qualifying purchase for which you received points, we will deduct the corresponding number of points from your account. All activity on an account, no matter who enters into the transaction, will be treated as activity of the Member.
My Brooks Brothers Rewards will issue reward certificates twice monthly, approximately on the 14th and 28th of each month, regardless of payment type. Once your points balance reaches 1,000 points, a $10.00 reward certificate will be issued and delivered to the email address associated with the account. The My Brooks Brothers Rewards reward certificate(s) can be redeemed at all Locations referenced above.
Reward certificates are not transferable. Reward certificates may be used in conjunction with most other discounts or offers toward the purchase of products unless otherwise disclosed on the discount or offer, not to exceed the purchase amount. For online purchases only, a maximum of two (2) Reward certificates may be redeemed during a single transaction. Unless otherwise noted on the Reward certificate, each Reward certificate will expire six (6) months from the issuance date. Reward certificates have no cash value and no change will be given for Reward certificate redemption. Reward certificates may be used only once and cannot be applied to prior purchases, the purchase of traditional gift cards, eGift cards or charitable donations. Reward certificates may not be applied as payment on the Brooks Brothers Platinum Mastercard. Reward certificates expire at 11:59 p.m. ET on the expiration date shown on the Reward certificate. See Reward certificate for additional terms. If you return merchandise, any redeemed Points and Rewards used in your original merchandise transaction will not be reinstated or refunded to you. In addition, the dollar value of Rewards used in the transaction will not be refunded or credited back to your account.
Brooks Brothers may terminate the Program at any time, with or without notice, which may result in loss of accumulated points and the cancellation of all benefits and privileges associated with the Program. Brooks Brothers reserves the right to limit, delete or change any of the rules, terms, conditions, and benefits of the Program at its sole discretion, with or without notice. Interpretation of these Terms and Conditions shall be at the sole discretion of Brooks Brothers, whose decision will be final. Brooks Brothers has the right to close your account for any reason.
Brooks Brothers is not responsible for lost, destroyed, stolen or expired reward certificates. Any tax liability connected with receipt or use of any reward certificate is the Member’s responsibility. This Program is void where prohibited by law. A points balance is not transferable in the event of death, as part of a domestic relations matter, or for any other reason. The sale or barter of any points or any reward certificate is prohibited. Events beyond Brooks Brothers’ control, such as computer equipment or electronic data transmission failure, strikes, acts of God, pandemic, endemic, civil disturbance, terrorism or war, which may materially affect our ability to perform, will allow us to suspend or terminate the Program.
You must advise Brooks Brothers of any change in your name or the address, phone number and/or email address associated with your account. Address, phone number and email address changes can be made in-store, online or via Customer Care. Changes to your birthday information can only be made through Brooks Brothers Customer Care. Please call 833-710-4847 to update this information. Brooks Brothers is not liable for reward certificates sent to an outdated email address.
These Terms and Conditions are governed by New York law, without reference to its conflicts of law doctrine, as such law is applied to agreements entered into and performed entirely within such jurisdiction. Any disputes in connection with these Terms that, notwithstanding the mandatory arbitration provision we have agreed to below, result in court action, shall be resolved exclusively by a state or federal court located in New York, New York, and you specifically consent to the personal jurisdiction of such courts and waive any claim of forum non conveniens.
The Brooks Brothers Platinum Mastercard is issued by Citibank, N.A. The Brooks Brothers Platinum Mastercard is issued pursuant to a license by Mastercard International Incorporated. Mastercard and Platinum Mastercard are registered trademarks of Mastercard International Incorporated. Please see cardmember terms for financial services terms.
Customer Service Manager
100 Phoenix Avenue
Enfield, CT 06082